Annual Customer Opinion Survey*

72%71%76%76%75%75%74%78%78%83%200620072008200920102011201220132014201550%55%60%65%70%75%80%85%90%95%100%2006200720082009201020112012201320142015

Key Performance Indicators

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Detailed Summary

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Survey & Performance Data

About

* The Annual Customer Opinion Survey is administered by an independent vendor and is designed to obtain feedback from all NYISO stakeholders. The registered contacts for each organization are sent an online questionnaire which is compiled and scored on a 10 point basis.